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Customer Service Representative

1 month ago

Derby, Derby, United Kingdom Dunelm Full time

Job Overview

Pay - £6.72 - £11.44 per hour.

Dunelm is seeking a Sales Assistant to join our team in Derby. As a Sales Assistant, you will be the first point of call for customers, providing excellent customer service and ensuring a positive shopping experience.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer queries and resolving issues promptly.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Contribute to the visual merchandising and store displays, ensuring a visually appealing store environment.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
  • Participate in stock management, receiving and processing stock deliveries, and maintaining a tidy and organized store.

Requirements:

  • Previous retail experience, preferably in a sales or customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to work flexibly, including evenings and weekends, to meet business needs.
  • Basic math skills and accuracy when handling cash and credit card transactions.

Diversity and Inclusion:

Dunelm is committed to becoming a fully inclusive business, welcoming applications from all candidates regardless of sex, age, race, religion, ability, gender, or sexual identity. We celebrate diversity in all its forms and are seeking applications from candidates who share our values.