Customer Service Representative

1 day ago

Derby, Derby, United Kingdom Network Rail Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. As a key member of our Area Customer Services team, you will play a critical role in developing and delivering customer engagement strategies that drive business growth and improve customer satisfaction.

Key Responsibilities
  1. Support the Route Stakeholder Manager in the development of customer engagement strategies, including informing, consulting, and involving customers where relevant.
  2. Assist areas and the route executive to effectively consult and engage customers on relevant projects.
  3. Act as the initial point of contact within the company for customer business liaison issues, taking responsibility for internal information regarding the customer, their business requirements, and issues.
  4. Advise senior management of issues and/or risks to customer relationships as soon as they arise, ensuring effective risk management.
  5. Develop and deliver all income streams relating to the customer.
  6. Support the delivery of Joint Performance Improvement Plans (JPIPs) specific to the customer.
  7. Support all negotiations on changes to the customer's Track Access Contract.
About the Team

You will be part of a dynamic and experienced team that is passionate about delivering exceptional customer service and driving business growth. Our team is committed to working collaboratively to achieve our goals and making a positive impact on our customers and the industry.

Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. You will also need to have a strong understanding of customer engagement strategies and the ability to develop and deliver effective plans.

In addition, you will need to have a high level of analytical and problem-solving skills, with the ability to identify and mitigate risks to customer relationships. You will also need to have a strong understanding of performance improvement management and the ability to develop and deliver effective plans.

Our ideal candidate will have a strong track record of delivering customer service excellence and driving business growth, with a proven ability to work collaboratively as part of a team.

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Welcome Break Full time

    Customer Service Role at Welcome BreakWelcome to Welcome Break, a leading hospitality company that offers a range of services across the UK. We are currently seeking a Customer Service Representative to join our team at our Derby A50 location.About the RoleWe are looking for a friendly and approachable individual who is passionate about delivering...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Welcome Break Full time

    Customer Service Role at Welcome BreakWelcome to Welcome Break, a leading hospitality company that offers a range of services across the UK. We are currently seeking a Customer Service Representative to join our team at our Derby A50 location.About the RoleWe are looking for a friendly and approachable individual who is passionate about delivering...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Welcome Break Full time

    Customer Service Role at Welcome BreakWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences across various brands and sites.Key Responsibilities:Provide outstanding customer service and support to...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Welcome Break Full time

    Customer Service Role at Welcome BreakWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences across various brands and sites.Key Responsibilities:Provide outstanding customer service and support to...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Tesco Full time

    About the Role We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Derby Sinfin Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Tesco Full time

    About the Role We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Derby Sinfin Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Welcome Break Full time

    Customer Service Role at Welcome BreakWelcome to Welcome Break, a leading provider of food and fuel services across the UK. We are currently seeking a skilled Customer Service Representative to join our team at our Derby A50 location.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to our...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Welcome Break Full time

    Customer Service Role at Welcome BreakWelcome to Welcome Break, a leading provider of food and fuel services across the UK. We are currently seeking a skilled Customer Service Representative to join our team at our Derby A50 location.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to our...

  • Customer Service Representative

    4 days ago

    Derby, Derby, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers, addressing their queries and concerns in a...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers, addressing their queries and concerns in a...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom CV-Library Full time

    About UsCV-Library is a leading job search platform that connects job seekers with top employers. We're a dynamic and innovative company that's passionate about helping people find their dream job.Job SummaryWe're seeking a highly skilled Customer Service Representative to join our Sales and Marketing Team. As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 week ago

    Derby, Derby, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across various channels,...

  • Customer Service Representative

    1 week ago

    Derby, Derby, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across various channels,...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom Reed Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Reed. As a Sales Order Processor, you will play a vital role in supporting our direct sales organization and ensuring the smooth operation of our customer service functions.Key Responsibilities:Process orders, send purchase order confirmations, and communicate...

  • Customer Service Representative

    3 weeks ago

    Derby, Derby, United Kingdom Severn Trent Water Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Wholesale Market Unit, you will be responsible for providing exceptional service to our retailers and customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    3 weeks ago

    Derby, Derby, United Kingdom Severn Trent Water Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Wholesale Market Unit, you will be responsible for providing exceptional service to our retailers and customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide timely and...

  • Customer Service Delivery Representative

    3 weeks ago

    Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Title: Customer Service Delivery RepresentativeJob Summary:We are seeking a highly organized and analytical individual to join our team as a Customer Service Delivery Representative. In this role, you will be responsible for providing back-office support to our key account managers and operations team in delivering exceptional service to our clients.Key...

  • Customer Service Delivery Representative

    3 weeks ago

    Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Title: Customer Service Delivery RepresentativeJob Summary:We are seeking a highly organized and analytical individual to join our team as a Customer Service Delivery Representative. In this role, you will be responsible for providing back-office support to our key account managers and operations team in delivering exceptional service to our clients.Key...

  • Sales and Customer Service Representative

    3 weeks ago

    Derby, Derby, United Kingdom CCR Recruitment Group Full time

    Job Summary: We are seeking a highly motivated and results-driven Sales and Customer Service Representative to join our team at CCR Recruitment Group. As a Sales and Customer Service Representative, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and providing exceptional...

  • Sales and Customer Service Representative

    3 weeks ago

    Derby, Derby, United Kingdom CCR Recruitment Group Full time

    Job Summary: We are seeking a highly motivated and results-driven Sales and Customer Service Representative to join our team at CCR Recruitment Group. As a Sales and Customer Service Representative, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and providing exceptional...