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Customer Service Representative

2 months ago

Derby, Derby, United Kingdom Severn Trent Water Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Wholesale Market Unit, you will be responsible for providing exceptional service to our retailers and customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction
  • Stay up-to-date with company policies, procedures, and data management strategies to ensure seamless customer service
  • Contribute to the continuous improvement of our policies, procedures, and data management strategy
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience in a customer-facing role, preferably in retail or sales
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and annual pay review
  • Annual company bonus of up to £1,500
  • 33 days leave per year, including 25 days annual leave and 8 days to use in lieu for bank holidays worked
  • Flexible benefits scheme, including discounted goods and services
  • Leading pension scheme, with company contributions
  • Free parking on-site
  • Income protection covering half salary for up to five years if unable to work
  • Severn Trent shares scheme, offering the opportunity to purchase discounted shares
  • Family-friendly policies
  • Two volunteering days per year
  • Life insurance of 6 times salary
Why Join Us?

At Severn Trent Water, we value our employees and offer a range of benefits and opportunities for growth and development. We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported.