Customer Service Representative

4 weeks ago


Derby, Derby, United Kingdom Marriott International Full time

Job Summary

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Marriott International. As a Customer Service Representative, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work closely with the kitchen and other departments to ensure that guests receive their orders in a timely and accurate manner.
  • Maintain a clean and safe working environment, adhering to all health and safety protocols and procedures.
  • Process payments and handle cash and credit transactions in accordance with company policies and procedures.
  • Assist with opening and closing duties, including setting up and breaking down the beverage cart and cleaning the work area.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand for long periods of time and lift up to 25 pounds.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work for a world-renowned hospitality company.
  • A fun and dynamic work environment.
  • Opportunities for career advancement and professional growth.


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