Customer Service Delivery Representative
5 days ago
Job Title: Customer Service Delivery Representative
Job Summary:
We are seeking a highly organized and analytical individual to join our team as a Customer Service Delivery Representative. In this role, you will be responsible for providing back-office support to our key account managers and operations team in delivering exceptional service to our clients.
Key Responsibilities:
- Investigate and resolve queries related to stock, inventory, and transport
- Liaise with internal customers to provide timely and effective support
- Support key account management with queries related to client performance
- Liaise with clients and respond to queries within agreed service level agreements
- Manage communication tools and ensure response efficiency
- Place orders for consumables as required
- Analyze daily reports and take action on any required investigations
- Use SAP system to extract data and support investigations
Requirements:
- Excellent communication and problem-solving skills
- Highly organized with ability to prioritize workload and deal with conflicting priorities
- Analytical skills with ability to translate information into an easy-reading format
- Good PC skills, including Microsoft packages and SAP WMS
- Excellent stakeholder management
- Data entry skills with attention to detail
What We Offer:
- 22 days annual leave with option to purchase up to 5 additional days
- Pension contribution
- Life assurance policy
- Employee Assistance Programme
- Employee Discount Scheme
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