Customer Service Delivery Representative

5 days ago


Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

Job Title: Customer Service Delivery Representative

Job Summary:

We are seeking a highly organized and analytical individual to join our team as a Customer Service Delivery Representative. In this role, you will be responsible for providing back-office support to our key account managers and operations team in delivering exceptional service to our clients.

Key Responsibilities:

  • Investigate and resolve queries related to stock, inventory, and transport
  • Liaise with internal customers to provide timely and effective support
  • Support key account management with queries related to client performance
  • Liaise with clients and respond to queries within agreed service level agreements
  • Manage communication tools and ensure response efficiency
  • Place orders for consumables as required
  • Analyze daily reports and take action on any required investigations
  • Use SAP system to extract data and support investigations

Requirements:

  • Excellent communication and problem-solving skills
  • Highly organized with ability to prioritize workload and deal with conflicting priorities
  • Analytical skills with ability to translate information into an easy-reading format
  • Good PC skills, including Microsoft packages and SAP WMS
  • Excellent stakeholder management
  • Data entry skills with attention to detail

What We Offer:

  • 22 days annual leave with option to purchase up to 5 additional days
  • Pension contribution
  • Life assurance policy
  • Employee Assistance Programme
  • Employee Discount Scheme


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