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Customer Service Representative

2 months ago

Derby, Derby, United Kingdom ESS Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a high-quality experience.

Key Responsibilities
  • Provide exceptional customer service across all our service areas, including food delivery, café, bars, convenience shops, and accommodation.
  • Take responsibility for stocking food and beverage areas, ensuring that our customer areas are well-stocked and ready to delight.
  • Complete regular day-to-day activities as required to ensure a smooth operation, including serving customers, basic food preparation, and cleaning.
  • Take a flexible approach to work and demonstrate great behaviours to colleagues, customers, and clients.
Requirements
  • A good communicator, able to confidently liaise with customers and colleagues.
  • Self-motivated and able to work unsupervised.
  • Committed to high levels of customer care.
  • Able to undertake a range of manual cleaning duties.
  • An enthusiastic individual with a passion for working in a catering environment.
  • Positive and take pride in their work.
About Us

ESS is a leading provider of Defence, Government, and Energy services, supporting 250+ UK military establishments, high-profile police, secure environments, and government sites. We are committed to delivering exceptional customer service and creating a culture where our colleagues feel valued, can reach their full potential, and thrive.