Customer Service Representative

2 days ago


Derby, Derby, United Kingdom NEXT Full time
About the Opportunity

We are excited to offer a unique opportunity for a Customer Service Representative to join our dynamic retail team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, resolving customer complaints, and promoting products to drive sales growth. In this role, you will have the opportunity to develop your skills, gain valuable experience, and contribute to a positive store environment.

Key Responsibilities
  • Provide excellent customer service, responding promptly to customer inquiries and resolving issues in a professional and courteous manner.
  • Foster strong relationships with customers, understanding their needs and preferences to deliver personalized solutions.
  • Work collaboratively with colleagues to achieve sales targets, share knowledge, and maintain a positive store environment.
  • Maintain a thorough knowledge of products, including features, benefits, and pricing, to effectively communicate with customers and drive sales.

We offer a competitive salary of £24,000 - £30,000 per annum, depending on experience, plus benefits such as 25% discount on most Next products, recognition and rewards for outstanding performance, and opportunities for career development and growth.



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