Receptionist Medical Practitioner
3 days ago
We are a small, friendly and flexible team offering excellent working conditions at West View Surgery.
Job SummaryWe are seeking an experienced Medical Receptionist to join our team, providing exceptional customer service to patients and supporting the smooth running of the practice.
Key Responsibilities- Providing a first point of contact for patients over the telephone and in person at the reception desk
- Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently
- Managing all enquires in an effective manner and maintaining an accurate referrals database
- Processing calling letters as requested and scanning patient-related documentation
- Inputting data into patient's healthcare records as necessary and processing referrals using the electronic referral system (ERS)
- Managing administrative queries as necessary, carrying out system searches and maintaining a clean, tidy working area
- Experience of working in a GP surgery
- Experience of administrative duties
- Experience of using EMIS Web and eRS
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and OutlookEffective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
£22,500 per annum, depending on experience.
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