Medical Receptionist

2 months ago

South Shields, United Kingdom Imeary Street Surgery Full time

Ensure working areas are kept clean and tidy as required Ensure public areas (Reception/Waiting Room) are kept tidy and welcoming Ensure reception office is kept tidy and professional Management of stock in your work area Any other tasks appropriate to your role as requested by Management Skills & qualities required for the role of Medical Receptionist v Excellent understanding of confidentiality in general practice/NHS v Ability to work as part of a team and autonomously when required v Must be open, honest and trustworthy v Must be professional and have integrity v Must have IT skills (EMIS knowledge essential)) v Must have excellent communication skills (be articulate, be able to listen, use facial expressions & body language, take accurate notes etc) v Must be reliable, well organised and flexible v Must have the ability to remain calm and be calming v Must ensure decision-making process considers effects on patients, staff and business v Must be friendly, enthusiastic, courteous & compassionate v Must have pride in self, team and workplace v Must be driven & highly motivated with the ability to motivate, a forward thinker with a can do attitude v Must be able to use initiative and delegate, but also be able to take and give direction v Must have the ability to be assertive and firm when required and to act fairly & with empathy whilst considering the rights, needs and wants of others Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

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