Medical Receptionist

2 weeks ago

South Shields, United Kingdom Wenlock Road Surgery Full time

Dr Haque's and Dr Islam are recruiting for a new Medical Receptionist to support the practice clinical team by undertaking reception duties, signposting patients to the appropriate healthcare professional or service and supporting the administrative team in delivering a polite and professional service to the practice patient population.

The Medical Receptionist plays a key role as a member of the medical reception team in providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating practice protocol with patient’s demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to the Partners and all colleagues in the Primary Health Care team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

**Mission statement**

Dr Haque's & Dr Islam's is a small GP practice based in South Shields with a branch surgery at Flagg Court with a patient population of approximately 4,600 patients. Our team consists of three GP partners, two Nurse Practitioners, one Practice Nurse, Health Care Assistant and a GPA (General Practice Assistant). Our clinicians are closely supported by an excellent Administration/Reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.

**Generic responsibilities**

All staff at Dr Haque's & Dr Islam have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

The practice is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety. All employees have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- Health and Safety at Work Act 1974,
- Environmental Protection Act 1990,
- Environment Act 1995,
- Fire Precautions (workplace) Regulations 1999
- Coronavirus Act 2020
- Other statutory legislation

**Confidentiality**

The practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of the practice's outputs, all employees are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

**Induction**

At Dr Haque's & Dr Islam's, you will be required to complete an induction on your first day of employment.

**Learning and development**

The effective use of training and development is fundamental in ensuring that all staff are equipped with the a

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