Healthcare Receptionist Manager

2 days ago


South Shields, South Tyneside, United Kingdom West View Surgery Full time
About This Role

We are looking for a skilled Care Navigator to join our team at West View Surgery. As a Care Navigator, you will be responsible for providing an exceptional patient experience, managing appointments, and maintaining accurate records.

Responsibilities:
  1. Manage all incoming calls, transferring calls or dealing with requests appropriately.
  2. Process personal, telephone, and e-requests for appointments efficiently.
  3. Monitor and maintain the practice appointment system to ensure smooth operations.
  4. Enter data into patient healthcare records as necessary.
  5. Create clinical referrals via the e-referral system.
Requirements:
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in using medical software and systems.
  • Experience in healthcare administration or related field.
Compensation and Benefits:

The estimated salary for this role is £25,000 - £30,000 per annum, based on your qualifications and experience. You will also receive a range of benefits, including comprehensive training and professional development opportunities.



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