Frontline Healthcare Assistant

20 hours ago


South Shields, South Tyneside, United Kingdom West View Surgery Full time
Job Summary

We are recruiting a Medical Receptionist to join our team at West View Surgery in South Shields. As the first point of contact, you will manage patient referrals, process clinical documentation, and perform administrative tasks.

Main Responsibilities:
  • Ensure efficient management of patient inquiries and reception services.
  • Monitor and maintain the practice appointment system.
  • Process patient requests for appointments via phone, email, or in-person.
  • Provide exceptional customer service and handle phone calls professionally.
  • Direct patients to the relevant services.


About Our Practice

West View Surgery is a single-handed GP surgery located in a health centre, providing a supportive and flexible work environment with excellent conditions.

Required Skills and Qualifications:
  • Previous experience in a GP surgery or similar setting.
  • Administrative skills and proficiency in EMIS Web and eRS.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively as part of a team and independently.
  • Good interpersonal skills.
  • Educated to GCSE level or equivalent, with GCSE Mathematics and English at C or above.

Salary: £25,000 - £30,000 per annum.

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