Service Excellence Specialist

7 days ago


Chester, Cheshire, United Kingdom Grab A Scholarship Full time

About Our Opportunity: As a key member of our team at Grab A Scholarship, we are seeking a skilled Customer Care Advisor to deliver top-notch customer service and drive exceptional results.

  • The ideal candidate will possess excellent communication skills, be proficient in Microsoft applications, and have a methodical approach to problem-solving.
  • Strong English language skills, great listening abilities, and the capacity to analyze complex information are vital for success in this role.
  • The successful candidate will be accountable for their workload, manage complex casework, and support colleagues in achieving departmental goals.
  • A high level of flexibility is required to adapt communication style, resolve customer complaints, and continually improve customer satisfaction.
  • Precise recording of customer feedback, effective case management, and timely updates to stakeholders are essential responsibilities.
  • This position demands contribution to departmental service levels, meeting individual metrics, and collaborative teamwork.
  • Addressing complex issues while staying abreast of M&S products and services is crucial for delivering exceptional results.

Our Team Culture: We foster an environment that values continuous learning, open communication, and mutual respect. Join us in creating a positive work atmosphere that encourages growth, innovation, and camaraderie.

Key Responsibilities: The successful candidate will focus on delivering exceptional customer service, addressing customer complaints, and driving business outcomes through strategic planning and execution.

Education and Qualifications: A degree in a relevant field or equivalent experience is preferred. Proficiency in Microsoft applications and excellent communication skills are mandatory.

Work Environment: This role requires working in a fast-paced, dynamic environment where flexibility and adaptability are essential. The successful candidate will be based at Grab A Scholarship's office and may require occasional travel.

Estimated Salary Range: £25,000 - £35,000 per annum, depending on qualifications and experience.



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