Hotel Guest Services Specialist

1 month ago


Chester, Cheshire, United Kingdom Course Full time
Job Description

The Hotel Guest Services Specialist will be responsible for delivering exceptional guest experiences and promoting hotel services at the Mercure Chester Abbots Well Hotel. This role requires excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Develop and implement strategies to enhance guest experiences and drive business growth.
  • Maintain accurate records and reports to monitor key performance indicators and make data-driven decisions.
Benefits:
  • A competitive salary range of £22,000 - £24,000 per annum.
  • Exclusive discounts on hotel stays, including up to 50% off food, beverage, and spa facilities.
  • Access to wagestream, allowing up to 40% of pay to be streamed as earned.
Requirements:

You must have excellent communication skills and a passion for delivering exceptional guest experiences. Our ideal candidate will be able to live through our brand standards and contribute to a positive team environment.

Company Overview:

Aimbridge Hospitality EMEA is part of a global family with over 1400 hotels worldwide, working with big brands and small independents.



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