Customer Service Specialist

2 days ago


Chester, Cheshire, United Kingdom The Business Connection Full time
Job Summary

The Business Connection is looking for a highly motivated Customer Service Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and delivering ongoing product support.

Key Responsibilities:

  • Provide product training to customers.
  • Navigate 3rd party web portals and learn technical processes quickly.
  • Offer out-of-hours support on a rota basis (optional).
  • Utilize telecoms knowledge, including network hardware and SIP trunks.
  • Work independently and as part of a team.

What You'll Need:

  • Strong technical skills and knowledge of telecoms infrastructure.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
  • Highly organized and able to prioritize tasks effectively.

Our Offer:

  • An estimated salary of £38,000 - £48,000 per annum.
  • Ongoing training and progression opportunities.
  • Company social events and a company pension scheme.
  • Free onsite parking.


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