Customer Relationship Team Leader

2 days ago

Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time
Job Description

Job Title: Customer Relationship Team Leader

Reports To: CSO/Global Sales Director

Location: Adam Equipment Head Office, Milton Keynes/Hybrid

Job Type: Full-time

Industry: Manufacturing, Weighing Equipment

Job Category: Sales, Customer Service

About Us: Adam Equipment Co Ltd is a leading manufacturer of weighing equipment, providing high-quality products and services to various industries.

Job Summary: We are seeking a highly skilled Customer Relationship Team Leader to join our team. The successful candidate will be responsible for building strong relationships with customers, increasing customer satisfaction and retention rates, and driving sales growth.

Key Responsibilities:

  • Develop and implement customer-centric strategies to increase customer satisfaction and retention rates.
  • Build and maintain strong relationships with customers, including new, existing, and potential customers.
  • Oversee the process of customer retention, including interacting with customers, supporting sales functions, and implementing customer service policies and procedures.
  • Use the CRM system (ZOHO) to manage relationships, collect and analyze customer data, and develop new ways to meet customers' needs.
  • Handle customer complaints and oversee interactions between customers and key team members.
  • Create and execute retention campaigns, work closely with the Marketing team, and collaborate with sales, marketing, customer service, and operations teams to improve the customer experience.
  • Coordinate with upper management to inform them of recurring issues with products or services.

Requirements:

  • Knowledge of customer acquisition and retention strategies.
  • Exceptional verbal and written communication skills.
  • Social and emotional awareness to tailor interactions for individual customers.
  • Extensive product knowledge.
  • Ability to collaborate well with other customer care team members.
  • Analytical and data-driven.
  • Ability to work in a fast-paced environment while managing multiple tasks.
  • Technology skills in Zoho CRM software.
  • Impeccable customer services skills.
  • Knowledge of best practices in customer service and retention.
  • Strong attention to detail.
  • Ability to develop and maintain business relationships with internal and external contacts at all levels.
  • Self-motivated to win business.
  • Scale industry experience a plus.
  • Bilingual in multiple languages a definite plus.

Benefits:

  • Performance-related bonus.
  • Pension after 3 months.
  • EAP.
  • Medicash Policy.
  • Life Cover.
  • Head Office Free Parking.
  • Free refreshments when working at Head Office.

What We Offer: We offer a competitive salary, performance-related bonus, and a range of benefits, including pension, EAP, medicash policy, life cover, and more.

How to Apply: If you are a motivated and results-driven individual with a passion for customer relationships, please submit your application, including your resume and cover letter, to [insert contact information].

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