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Customer Relationship Team Leader

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time
Job Title: Customer Relationship Team Leader

Adam Equipment Co Ltd is seeking a highly skilled Customer Relationship Team Leader to join our team. As a key member of our sales and customer service team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.

Key Responsibilities:
  • Develop and implement effective customer retention strategies to increase customer loyalty and sales.
  • Manage customer relationships through regular communication, ensuring timely issue resolution and proactive problem-solving.
  • Collaborate with sales, marketing, and customer service teams to improve the customer experience and drive sales growth.
  • Utilize data and analytics to identify opportunities for growth and improvement, and develop targeted strategies to address these areas.
  • Stay up-to-date with industry trends and competitor activity, and provide insights and recommendations to inform business decisions.
Requirements:
  • Proven track record of success in customer-facing roles, with a strong focus on relationship-building and customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and develop targeted strategies.
  • Ability to work collaboratively as part of a team, with a focus on delivering results and driving business growth.
  • Proficiency in CRM software, with experience in Zoho CRM a plus.
What We Offer:
  • A competitive salary and performance-based bonus.
  • A comprehensive benefits package, including pension, EAP, Medicash Policy, Life Cover, and more.
  • The opportunity to work with a leading manufacturer of weighing equipment, with a strong reputation for quality and customer service.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.