Global Customer Relationship Team Leader

6 days ago


Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time
About the Role

Job Summary: We are seeking a highly skilled and experienced Customer Relationship Team Leader to join our team at Adam Equipment Co Ltd. The successful candidate will be responsible for building and maintaining strong relationships with customers, driving sales growth, and increasing customer retention.

Key Responsibilities:

  • Customer Centric Relationship Management: Develop and implement strategies to increase customer satisfaction and retention rates.
  • Customer Retention and Growth: Oversee the process of customer retention and identify opportunities for growth.
  • Customer Service: Implement customer service policies and procedures to enhance customer satisfaction.
  • CRM Management: Utilize the Zoho CRM system to manage relationships, collect and analyze customer data, and develop new ways to meet customer needs.
  • Communication: Develop and maintain business relationships with internal and external contacts at all levels.
  • Problem-Solving: Collaborate with the sales, marketing, and customer service teams to improve the customer experience and resolve customer complaints.
  • Reporting: Provide regular reports on customer activity, sales performance, and customer retention.

Requirements:

  • Qualifications: Bachelor's degree or equivalent work experience in a related field.
  • Experience: Minimum 5 years of experience in customer relationship management, sales, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Teams virtual meetings.
  • Language: Fluency in English.

About Adam Equipment Co Ltd: Adam Equipment Co Ltd is a leading manufacturer of weighing equipment with over 52 years of experience. We provide high-quality weighing equipment and services to a wide range of markets, including industrial, laboratory, education, medical, veterinary, botanicals, and retail.



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