Customer Relationship Team Leader
1 week ago
Job Title: Customer Relationship Team Leader
Reports To: CSO/Global Sales Director
Location: Adam Equipment Head Office, Milton Keynes/Hybrid
Languages: Fluent in English, additional languages beneficial (French, German, Spanish)
Salary and Bonus: Competitive salary and performance-based bonus (£25,000 - £35,000)
Working Hours: Monday to Friday, 8:00am - 5:00pm (office-based/hybrid role)
About the Role:
We are seeking a highly skilled Customer Relationship Team Leader to join our team at Adam Equipment Co Ltd. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers, driving sales growth, and increasing customer retention.
Key Responsibilities:
- Develop and implement customer-centric relationship management strategies to increase customer satisfaction and retention rates
- Oversee customer retention processes and interact with new, existing, and potential customers on a regular basis
- Support sales functions to help customers and implement customer service policies and procedures
- Use Zoho CRM to manage relationships, collect and analyze customer data, and develop new ways to meet customers' needs
- Handle customer complaints and oversee interactions between customers and key team members
- Create and execute retention campaigns and work closely with the Marketing team to develop marketing campaigns
- Collaborate with sales, marketing, customer service, and operations teams to improve the customer experience
- Coordinate with upper management to inform them of recurring issues with products or services
Requirements:
- Knowledge of customer acquisition and retention strategies
- Exceptional verbal and written communication skills
- Social and emotional awareness to tailor interactions for individual customers
- Extensive product knowledge
- Ability to collaborate well with other customer care team members
- Analytical and data-driven
- Ability to work in a fast-paced environment while managing multiple tasks
- Technology skills in Zoho CRM software
- Impeccable customer service skills
- Knowledge of best practices in customer service and retention
- Strong attention to detail
- Ability to develop and maintain business relationships with internal and external contacts at all levels
- Self-motivated to win business
- Scale industry experience a plus
- Bilingual in multiple languages a definite plus
Benefits:
- Performance-related bonus
- Pension after 3 months
- EAP
- Medicash Policy
- Life Cover
- Head Office Free Parking
- Free refreshments when working at Head Office
What We Offer:
At Adam Equipment Co Ltd, we offer a competitive salary and performance-based bonus, as well as a range of benefits, including pension, EAP, medicash policy, life cover, and free parking and refreshments at our head office.
How to Apply:
If you are a motivated and results-driven individual with a passion for customer relationship management, please submit your application, including your resume and a cover letter, to [insert contact information].
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