Customer Relationship Team Management Leader

6 days ago

Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time
Job Title: Customer Relationship Team Management Leader

This is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our team, you will be responsible for driving customer retention and growth, building strong relationships with customers, and developing strategies to increase sales and customer satisfaction.

Key Responsibilities:
  • Develop and implement customer-centric relationship management strategies to increase customer satisfaction and retention rates.
  • Oversee the process of customer retention, including interacting with new, existing, and potential customers on a regular basis.
  • Use the CRM system (ZOHO) to manage relationships by collecting and analyzing customer data and developing new ways to meet customer needs.
  • Handle customer complaints and oversee the interactions between customers and key team members.
  • Create and execute retention campaigns to drive customer loyalty and growth.
  • Work closely with the Marketing team to develop marketing campaigns to attract new customers and increase wallet share with existing customers.
  • Collaborate with sales, marketing, customer service, and operations teams to improve the customer experience.
  • Coordinate with upper management to inform them of recurring issues with products or services.
Requirements:
  • Knowledge of customer acquisition and retention strategies.
  • Exceptional verbal and written communication skills.
  • Social and emotional awareness to tailor interactions for individual customers.
  • Extensive product knowledge.
  • Ability to collaborate well with other customer care team members.
  • Analytical and data-driven.
  • Ability to work in a fast-paced environment while managing multiple tasks.
  • Technology skills in Zoho CRM software.
  • Impeccable customer service skills.
  • Knowledge of best practices in customer service and retention.
  • Strong attention to detail.
  • Ability to develop and maintain business relationships with internal and external contacts at all levels.
  • Self-motivated to win business.
  • Scale industry experience a plus.
  • Bilingual in multiple languages a definite plus.
Benefits:
  • Performance-related bonus.
  • Pension after 3 months.
  • EAP.
  • Medicash Policy.
  • Life Cover.
  • Head Office Free Parking.
  • Free refreshments when working at Head Office.

  • Customer Relationship Team Management Leader

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    About the RoleThis is a fantastic opportunity to work in a dynamic team within a stable and secure industry. If you have the necessary experience, skills, and abilities, we want to hear from you.Key ResponsibilitiesBuilding strong relationships with customers is crucial to develop customer loyalty and increase sales. To achieve this, the Customer...

  • Customer Relationship Team Leader

    23 hours ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team LeaderAdam Equipment Co Ltd is seeking a highly skilled Customer Relationship Team Leader to join our team. As a key member of our sales and customer service team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Leader

    21 hours ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team LeaderAdam Equipment Co Ltd is seeking a highly skilled Customer Relationship Team Leader to join our team. As a key member of our sales and customer service team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Leader

    3 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team LeaderAdam Equipment Co Ltd is seeking a highly skilled Customer Relationship Team Leader to join our team. As a key member of our sales and customer service team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Leader

    2 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team LeaderAdam Equipment Co Ltd is seeking a highly skilled Customer Relationship Team Leader to join our team. As a key member of our sales and customer service team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team LeaderJob Summary: We are seeking a highly skilled Customer Relationship Team Leader to join our team at Adam Equipment Co Ltd. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team LeaderJob Summary: We are seeking a highly skilled Customer Relationship Team Leader to join our team at Adam Equipment Co Ltd. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Management Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our team, you will be responsible for driving customer retention and growth, building strong relationships with customers, and identifying new business opportunities.Key...

  • Customer Relationship Team Management Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our team, you will be responsible for driving customer retention and growth, building strong relationships with customers, and identifying new business opportunities.Key...

  • Customer Relationship Team Management Leader

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our team, you will be responsible for driving sales growth, lead generation, and customer retention.Key Responsibilities:Build strong relationships with customers to develop...

  • Customer Relationship Team Management Leader

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our team, you will be responsible for driving sales growth, lead generation, and customer retention.Key Responsibilities:Build strong relationships with customers to develop...

  • Customer Relationship Team Management Leader

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Management Leader

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Management Leader

    5 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Management Leader

    5 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job Title: Customer Relationship Team Management LeaderThis is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key...

  • Customer Relationship Team Leader

    2 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job DescriptionJob Title: Customer Relationship Team LeaderReports To: CSO/Global Sales DirectorLocation: Adam Equipment Head Office, Milton Keynes/HybridJob Type: Full-timeIndustry: Manufacturing, Weighing EquipmentJob Category: Sales, Customer ServiceAbout Us: Adam Equipment Co Ltd is a leading manufacturer of weighing equipment, providing high-quality...

  • Customer Relationship Team Leader

    2 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job DescriptionJob Title: Customer Relationship Team LeaderReports To: CSO/Global Sales DirectorLocation: Adam Equipment Head Office, Milton Keynes/HybridJob Type: Full-timeIndustry: Manufacturing, Weighing EquipmentJob Category: Sales, Customer ServiceAbout Us: Adam Equipment Co Ltd is a leading manufacturer of weighing equipment, providing high-quality...

  • Customer Relationship Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job DescriptionJob Title: Customer Relationship Team LeaderReports To: CSO/Global Sales DirectorLocation: Adam Equipment Head Office, Milton Keynes/HybridLanguages: Fluent in English, additional languages beneficial (French, German, Spanish)Salary and Bonus: Competitive salary and performance-based bonus (£25,000 - £35,000)Working Hours: Monday to Friday,...

  • Customer Relationship Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job DescriptionJob Title: Customer Relationship Team LeaderReports To: CSO/Global Sales DirectorLocation: Adam Equipment Head Office, Milton Keynes/HybridLanguages: Fluent in English, additional languages beneficial (French, German, Spanish)Salary and Bonus: Competitive salary and performance-based bonus (£25,000 - £35,000)Working Hours: Monday to Friday,...

  • Customer Relationship Team Leader

    5 days ago

    Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time

    Job DescriptionJob Title: Customer Relationship Team LeaderReports To: CSO/Global Sales DirectorLocation: Adam Equipment Head Office, Milton Keynes/HybridJob Type: Full-timeLanguage: Fluent in English, additional languages beneficial (French, German, Spanish)Salary: Competitive salary and Performance-Based Bonus (£25,000 - £35,000)Working Hours: Monday to...