Customer Relationship Team Management Leader

5 days ago

Milton Keynes, Milton Keynes, United Kingdom Adam Equipment Co Ltd Full time
Job Title: Customer Relationship Team Management Leader

This is an exciting opportunity to join Adam Equipment Co Ltd as a Customer Relationship Team Management Leader. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.

Key Responsibilities:
  • Develop and implement customer-centric strategies to increase customer retention and growth.
  • Manage and maintain accurate customer data in our CRM system (ZOHO).
  • Collaborate with the sales, marketing, and customer service teams to ensure seamless customer interactions.
  • Identify and capitalize on new business opportunities through effective relationship building and sales growth strategies.
  • Develop and execute retention campaigns to maintain and grow our customer base.
  • Work closely with the marketing team to develop marketing campaigns that attract new customers and increase wallet share with existing customers.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
Requirements:
  • Proven experience in customer acquisition and retention strategies.
  • Exceptional verbal and written communication skills.
  • Social and emotional awareness to tailor interactions for individual customers.
  • Extensive product knowledge.
  • Ability to collaborate well with other customer care team members.
  • Analytical and data-driven.
  • Ability to work in a fast-paced environment while managing multiple tasks.
  • Technology skills in Zoho CRM software.
  • Impeccable customer service skills.
  • Knowledge of best practices in customer service and retention.
  • Strong attention to detail.
  • Ability to develop and maintain business relationships with internal and external contacts at all levels.
  • Self-motivated to win business.
  • Scale industry experience a plus.
  • Bilingual in multiple languages a definite plus.
Benefits:
  • Performance-related bonus.
  • Pension after 3 months.
  • EAP.
  • Medicash Policy.
  • Life Cover.
  • Head Office Free Parking.
  • Free refreshments when working at Head Office.

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