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Front Desk Associate

1 month ago

North London, United Kingdom Maldron Hotel Finsbury Park Full time
Receptionist – Maldron Hotel Finsbury Park

Key Responsibilities

The Receptionist plays a vital role in providing exceptional customer service to our guests. Reporting to the Assistant Front Office Manager, this individual is responsible for ensuring a warm and welcoming experience for all visitors.

Main Duties and Responsibilities

  • Welcoming guests and registering them in a timely and efficient manner.
  • Handling guest queries and providing information on hotel facilities and local attractions.
  • Managing guest keys and updating information in the hotel's computer system.
  • Confirming reservations and ensuring a smooth check-in process.
  • Working effectively under pressure to meet the needs of our guests.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and adaptability skills.
  • Proficiency in using computer systems and software.

About Our Culture

Maldron Hotel Finsbury Park is part of the Dalata Hotel Group, a leading hotel chain in Ireland and the UK. We pride ourselves on our commitment to excellence, fairness, and individuality. Our company values are at the heart of everything we do, and we strive to create a supportive and inclusive work environment for all our employees.

We believe in investing in our people and providing opportunities for growth and development. Our unique training programs and recognition schemes help our employees to achieve their full potential and pursue a fulfilling career.

Maldron Hotel Group Plc is an Equal Opportunities Employer.


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