Customer Success Advocate

4 days ago


Reading, Reading, United Kingdom Microsoft Full time
Career Opportunities

We are seeking a motivated and detail-oriented Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving complex customer technical issues, collaborating with internal stakeholders, and driving business outcomes.

Job Summary
  • Provide exceptional customer service by responding to and resolving complex technical issues in a timely manner.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Maintain and expand technical expertise in areas such as container technology, Kubernetes, and Linux administration.
Qualifications

Required skills include multiple years of technical support, technical consulting experience, or information technology experience; knowledge of container technology and fluency in Kubernetes; experience with Core Linux administration (boot process, file systems, network device and protocol configuration); and understanding of the Networking OSI model and related concepts.

Preferred qualifications include Microsoft Technology Certifications or CK A/AD/S; knowledge of Microsoft Cloud; knowledge of Open Shift, or Redhat technologies; knowledge of Windows Operating System and Virtualization concepts; knowledge of networking concepts including VIPs, NAT, DNS; knowledge of container specific networking concepts such as CNI; and knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.).



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