Customer Success Team Lead

2 weeks ago


Reading, Reading, United Kingdom Oracle Full time

Job Summary:

We are seeking a skilled Customer Success Team Lead to join our Cloud Applications Consulting team at Oracle. As a key member of our team, you will be responsible for managing and leading our customer success staff in delivering exceptional services to our clients across EMEA.

Key Responsibilities:

  • Lead and manage customer success teams to achieve business plans and targets.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Collaborate with NetSuite product sales organization to align on customer needs and deliverables.
  • Manage project portfolios and ensure timely delivery of high-quality services.
  • Build and maintain strong relationships with clients and internal stakeholders.

Requirements:

  • 8+ years of experience in customer success, consulting, or project management.
  • Proven track record of leading high-performing teams and delivering results.
  • Excellent communication and leadership skills.
  • Ability to travel as needed.

About Oracle:

Oracle provides innovative cloud-enabled business software that helps organizations of all sizes and industries run their businesses more efficiently and effectively. We are committed to creating a diverse and inclusive work environment where all employees can thrive.



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