Patient Success Advocate

2 days ago


Reading, Reading, United Kingdom Montu UK Full time
Unlock Your Potential with Montu UK

About Us: Montu UK is a pioneering cannabis company dedicated to revolutionizing the patient experience. Our mission is to improve the lives of millions through cannabis therapies, capitalizing on the rapid growth of medical and wellness markets.

The Role: As a Patient Success Advocate, you will be part of our UK founding team, responsible for establishing operations and delivering exceptional patient-centric services. This dynamic role requires a motivated individual who thrives in a fast-paced environment, providing guidance and support to patients with varying technological proficiency.

Key Responsibilities:

  • Onboard new patients, ensuring seamless integration into our ecosystem
  • Engage with patients to gather feedback, fostering a culture of continuous improvement
  • Collaborate with patients to discuss outcomes, next steps, and address concerns, promoting trust and satisfaction
  • Provide skilled guidance and support to patients, addressing anxieties and technical queries
  • Reschedule and coordinate patient appointments to optimize satisfaction
  • Facilitate navigation through clinic and pharmacy processes
  • Maintain accurate electronic health records
  • Support clinical teams in data collection, patient assessment, and product troubleshooting
  • Pursue mandatory training and familiarity with company policies and SOPs

Requirements:

  • Minimum 2 years of work experience, preferably in healthcare or sales
  • Excellent attention to detail, IT proficiency, and strong communication skills
  • Ability to thrive in a highly regulated industry, adhering to policies and SOPs
  • Self-motivated, target-driven, and composed under pressure

Benefits:

  • Competitive salary: £28,000 pro rata
  • 30 days holiday plus bank holidays
  • Generous pension scheme with employer contribution up to 5%
  • Cycle to work scheme


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