Patient Pathway Coordinator
7 days ago
Job Summary
Band 4 Patient Pathway Coordinator (Orthoptics)
We are seeking an enthusiastic and highly motivated individual to coordinate patient pathways within the Orthoptic and Paediatric Ophthalmology Service.
The successful candidate will be responsible for processing and logging referrals, scheduling appointments, and ensuring that diagnostics and investigations are requested and results are available for consultations.
The role will also involve coordinating appointments and procedures at other hospitals and organisations, and ensuring that outcomes of clinic attendance are accurately recorded on EPR.
The ideal candidate will have excellent IT skills, be comfortable communicating with patients and colleagues at all levels, and be able to work quickly and accurately under pressure.
About the Role
The Patient Pathway Coordinator will work closely with the Orthoptic team and Failsafe officer to supervise the administrative teams for Orthoptics and Paediatric Ophthalmology.
The role will involve working cross-county at both the Royal Berkshire Hospital in Reading and the Prince Charles Eye Unit in Windsor.
Key Responsibilities
- Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations.
- Coordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (cashing-up).
- Complete clinic cancellation forms and process according to Reschedule outpatient clinics as requested to be done in line with waiting time Use the Trusts medical transcription system and ensure that letters are processed in accordance with Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately.
Person Specification
Education
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- ECDL
Experience
Essential
- IT Experience including MS Office
- Administrative experience in a NHS setting
- Experience of handling patient complaints
- Ability to plan, prioritise and delegate workload
Desirable
- Experience of supervising staff
- Conflict resolution and appropriate assertiveness skills
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