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Patient Services Coordinator

1 month ago


Stamford, Lincolnshire, United Kingdom Lakeside Healthcare Group Full time

About the Role

Lakeside Healthcare Group is seeking a skilled Patient Services Advisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience.

Key Responsibilities

  • Process appointment requests from patients for on the day and future appointments.
  • Receive and make telephone calls as required.
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Registration of new patients computer data entry and medical records.

Requirements

  • Excellent customer service skills.
  • Experience of working in a busy, multi-functional team.
  • Call centre experience or equivalent.

What We Offer

Lakeside Healthcare Group is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are proud of our values of Caring, Respect, Quality and Teamwork, and we strive to demonstrate these in everything we do.