Patient Services Team Lead

2 months ago


Stamford, United Kingdom Lakeside Healthcare Group Full time

Job Summary To enable the effective and efficient day-to-day operation of the Practice and patient-facing services whilst ensuring the systems, support and facilities to deliver these services are available. Personnel & Training: Responsible for induction and training to agreed standards of all reception staff. Responsible for return to work sickness reviews and reporting and monitoring of staff. Sickness levels in conjunction with Bradford Factor Scores.

First line of contact for any queries relating to Patient services protocols and procedures. Ensuring appointments are booked appropriately and discussing with team members any issues or training needs. Work with Hub Manager and other department leads to manage & support recruitment and selection of staff, as appropriate. Responsible for planning, creation and maintenance of rotas for Reception staff.

Ensure reception staff have completed any mandatory training in a timely manner. Continuous Improvement: To continually assess and evaluate systems and processes recommending changes and improvements to Hub Manager as appropriate. Information Technology: Ensure compliance with Data Protection & Information Governance legislation. Information: Organise and lead meetings as required.

Act as a central point of information for Reception. Disseminate information to relevant. Staff or recognised communication areas within Practice as appropriate. Regularly review, update and issue Reception protocols and policies as required.

Co-ordinate the display of relevant information within the patient waiting areas both electronic and paper copies. Premises & Equipment: Maintain a clear understanding of telephone systems, answering messages and Out of Hours Services. Understand security systems fire alarms, intruder alarms & CCTV. Patients: Responsible for dealing with more complex enquiries from patients.

Organise additional clinics as required e.g. flu clinics and co-ordinate staffing. Work with Patient Services Manager to review and update Practice information, posters and website. Communication: Deal with general telephone enquiries from patients and public as appropriate.The post-holder should recognise the importance of effective communication within the Practice and will strive to: Communicate effectively with all Practice staff and visiting clinicians;Communicate effectively with patients and carers; Recognise peoples needs for alternative methods of communication and respond accordingly; Take responsibility for communication outside of the Practice, such as updating the Practice website.

**Other**: Duties may be varied from time to time under the direction of the Management Team dependent on current and evolving practice workload and staffing levels.



  • Stamford, United Kingdom Lakeside Healthcare Group Full time

    Job summary Do you have excellent customer service skills? Do you thrive in a busy, fast paced environment? Are you an organized person with great attention to detail? If you answered yes to any of these questions, we would like to hear from you! Main duties of the job You will be assisting and directing patients toward the appropriate...


  • Stamford, United Kingdom Lakeside Healthcare Group Full time

    Job summary Do you have excellent customer service skills? Do you thrive in a busy, fast paced environment? Are you an organized person with great attention to detail? If you answered yes to any of these questions, we would like to hear from you! Main duties of the job You will be assisting and directing patients toward the appropriate...


  • Stamford, United Kingdom Lakeside Healthcare Group Full time

    Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the...


  • Stamford, United Kingdom Lakeside Healthcare Group Full time

    **Job Summary**: Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in...

  • Patient Services

    2 weeks ago


    Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire,...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...

  • Dispensary Team Lead

    2 months ago


    Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire,...

  • Operations Team Lead

    3 weeks ago


    Stamford, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...


  • Stamford, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    The Stamford Community Mental Health Team are looking to recruit a full-time band 6 registered Mental Health Nurse. This role gives the opportunity to be involved in the journey of transforming adult community mental health services within LPFT. It offers the practitioner opportunities for creative approaches to working, ensuring the patient remains central...

  • Lead Volunteer

    6 days ago


    Stamford, United Kingdom Evergreen Care Trust Full time

    Volunteer role: Lead Volunteer Meals Coordinator Reports to: Volunteer Services Manager Commitment level: Thursdays 11:00am - 1:30pm **Location**: Stamford (office based) Purpose of the Voluntary role: Working in partnership with Second Helpings Evergreen volunteers deliver to people who are housebound, socially isolated, or vulnerable in Stamford and...


  • Stamford, United Kingdom North West Anglia NHS Foundation Trust Full time

    Duties will include audio typing of correspondence, updating patient pathways, preparing clinic correspondence, as well as contacting patients and providing admin support to the wider team. You will also deal with telephone enquiries and a variety of other clerical duties. You will need fast and accurate audio typing skills. You should have good written and...


  • Stamford, United Kingdom Lakeside Healthcare Full time

    **LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire,...

  • Team Leader

    2 weeks ago


    Stamford, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory, Stamford** **Contracted Hours Available: 21** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...