General Practice Assistant

6 months ago

Stamford, United Kingdom Lakeside Healthcare Full time

**LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

Stamford Surgery at Lakeside Healthcare is an innovative, high performing and partner dispensing practice, with a patient list size of approximately 28,000.

Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

**Job Introduction**

An exciting opportunity has arisen to recruit a General Practice Assistant (GPA) at Lakeside Healthcare Stamford.

General Practice Assistant is an exciting new role introduced to provide extra time, capacity and expertise to support patients in preparing for, or in following-up, clinical conversations they have with clinicians. The GPA will be working closely with the GPs and other healthcare professionals across the practice and PCN; the post holder will support with undertaking basic clinical observations, supporting patients with long term condition reviews, wound and/or immunisation care and liaise with outside agencies, enabling clinicians to continue with consultations. The post also requires administrative support. The post holder will complete administration tasks for clinicians, such as coding patient records and completing non-opinion forms on behalf of the health professionals for review and implementing plus review the planning of patient care.

**You will**:

- Work in a patient-centred and holistic way, promoting an individual’s well-being.
- Prepare patients prior to them consulting with a GP or senior AHP, either in person or via Doctrin platform; taking brief history and basic clinical readings, where required.
- Share appropriate questionnaires with patients online prior to consultation for Long Term Condition management and reviews.
- Prepare for, obtain, test and report on, various patient samples.
- Explain treatment procedures to patients.
- Support the implementation, monitoring and planning of patient care.
- Complete basic (non-opinion) forms and core elements of some forms for GPs to approve and sign e.g., Insurance, Mortgage, Benefit Agency forms etc.
- Liaise with outside agencies e.g. to ask for advice, allowing the GP/AHP to continue their medical consultation.
- Support the GP/Health Practitioners with immunisation/wound care.
- Arrange appointments, referrals, tests, and follow-up for patients.
- Sort clinical correspondence and prioritising for the GP/AHP in terms of actions.
- Signpost any additional actions to other suitable clinical services; internal and external.
- Extraction of coding requirements from clinical letters and adding to notes.
- Work with clinical lead(s) on quality audits to support accurate coding of the patient record.

**Essential Criteria**
- Good level of education with GCSE Math and English Grade C or above (or equivalent).
- Ability to complete administrative tasks with a high level of detail.
- Methodical and efficient in approach to work.
- Experience of working in a clinical or healthcare environment.
- Highly motivated and proactive.
- Maintain a calm approach with workload.

**Desirable Criteria**
- The post holder must hold a GP Assistant certificate or be willing to complete the course to obtain the certificate.

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.

**Lakeside Healthcare is proud to be a Living Wage employer**

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website

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