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Patient Services Administrator

1 month ago

Stamford, United Kingdom Lakeside Healthcare Group Full time

Job summary

Wehave a great opportunity for the right candidate to join our patient servicesteam. We are looking for someone with a passionfor primary care and the drive to support our clinical service. If you feel you are theright candidate for us we can provide you with excellent training anddevelopment opportunities

Main duties of the job

Maintain highest level of confidentiality and comply with data protection standards when handing patient related and other confidential/sensitive data As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the System One database and to ensure that clinical coded entries are entered appropriately and accurately Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties

About us

Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.

We work together as practices to provide resilience, sharing learning and professional back-office support services.

Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.

We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.

Stamford - Lakeside Healthcare Group Stamford is a forward thinking, progressive organisation offering primary care services to the people of Stamford and surrounding villages. We are a large practice with a population of over 31,000 patients. We are a great team and welcome the challenges that a busy practice brings.

Job description

Job responsibilities

To provide admin support at Lakeside Surgery Sheepmarket Stamford to help ensure that adequate cover is provided within the admin team in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures To work in accordance with written protocols Time management and prioritising workload Creation of referral letters, general letters to patients and hospitals and medical reports Liaison with Hospitals, ICB and service providers. Booking referral appointments , checking workflow on e-referral system and attaching referral letters electronically Liaising with patients via telephone Franking out going post and actioning any other tasks as may be appropriate or requested by line manager.

Additional Tasks:

Duties may be varied from time to time under the direction of the Team lead/ Management team, dependant on current and evolving practice workload and staffing levels This job description is not exhaustive and may be adjusted periodically after review and consultation You will also be expected to carry out any reasonable duties which may be requested from time-to time. Person Specification

Qualifications

Essential

Good standard of education

Desirable

Customer Service qualification

Experience

Essential

Customer Service Skills Experience of working in a busy & multi-functional team.

Desirable

Using System One Clinical database Experience of working within a GP Surgery A minimum of three years experience in a customer facing environment Experience of handling confidential information and data.