Patient Services Coordinator
4 weeks ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as a Patient Services Advisor. In this role, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities
- Process appointment requests from patients for on the day and future appointments.
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Registration of new patients computer data entry and medical records.
Front Desk Duties
- Administration duties.
- Process digital platform submissions.
About Us
Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.
We work together as practices to provide resilience, sharing learning and professional back-office support services.
Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.
We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.
Person Specification
Experience
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
Qualifications
- Good standard of education.
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