Retail Operations Coordinator
3 days ago
We are seeking a highly skilled Retail Operations Coordinator to join our team at M&S. In this role, you will be responsible for delivering excellent customer service and ensuring the smooth operation of our stores.
Key Responsibilities:
- Deliver great standards and service by putting the customer first
- Act on customer feedback to deliver improvement
- Ensure the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Support the delivery of plan A
- Provide regular and timely feedback to line manager to support colleague performance
- Support with the training and coaching of colleagues maximizing digital tools and channels
- Identify colleagues for recognition and celebrate success within the store
- Provide feedback to BIG to improve colleague experience
- Support the Team Manager with the delivery of store selling and cost targets by utilizing MI to identify opportunities and take action
- Role model new ways of working through the use of digital tools
- Allocate resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations
- Maintain a safe and legal store environment
About You:
- You have a good level of digital capability and can access and utilize relevant systems
- You have good knowledge of the commercial operation, brilliant basics and operational excellence
- You have current working knowledge of all VM principles
- You are a good communicator with the ability to build relationships and work within a team
- You have a good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- You maintain high presentation standards, attention to detail and deliver on time, right first time
What We Offer:
- A competitive salary of £25,000 - £30,000 per annum
- A comprehensive benefits package including pension scheme and life insurance
- The opportunity to work for a leading retail brand
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