Retail Operations Manager

1 month ago


Stamford Hill, Greater London, United Kingdom ENGINEERINGUK Full time
Job Description

This is a key role within our retail operations team, responsible for supporting the delivery of exceptional store experiences.

We are seeking an experienced and skilled individual to join our team as a Retail Operations Manager - Store Experience.

About the Role

The primary responsibility of this role is to oversee the operational aspects of our stores, ensuring that all tasks and processes are completed efficiently and effectively. This includes managing store inventory, coordinating visual merchandising, and providing excellent customer service.

You will be working closely with the store leadership team to drive sales growth, improve customer satisfaction, and maintain high standards of presentation and product knowledge.

Main Responsibilities
  • Operational Management: Oversee daily store operations, including opening and closing procedures, stock management, and visual merchandising.
  • Customer Service: Deliver exceptional customer service, responding to customer queries and resolving any issues promptly and professionally.
  • Team Management: Support and develop the store team, providing coaching and feedback to ensure they have the skills and knowledge required to excel in their roles.
  • Inventory Management: Manage store inventory, including receiving and storing stock, and maintaining accurate records.
  • Visual Merchandising: Work with the store leadership team to create visually appealing displays and promote sales through effective visual merchandising.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
  • Strong Problem-Solving Skills: Ability to analyze problems and develop solutions quickly and efficiently.
  • Leadership Skills: Ability to motivate and inspire a team to deliver exceptional results.
  • Organizational Skills: Ability to manage multiple tasks and priorities simultaneously.
What We Offer

We offer a competitive salary of £38,000 per annum, plus benefits including:

  • Pension Scheme: Contributory pension scheme with employer contributions.
  • Health Insurance: Comprehensive health insurance policy.
  • Annual Leave: 25 days annual leave, plus bank holidays.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your career.

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