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Patient Service Coordinator

1 month ago

Stamford Hill, Greater London, United Kingdom Lakeside Healthcare Group Full time

Lakeside Healthcare Group is a large GP partnership providing NHS care to approximately 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire, and Lincolnshire. We operate eight GP practices across 14 sites, embedded in their local communities.

We work collaboratively as practices to offer resilience, share learning, and provide professional back-office support services. Our most valuable asset is our people, who deliver care to our patients and facilitate the smooth operation of our surgeries. We employ over 500 clinical and non-clinical staff and invest in training and development to ensure we retain and attract high-quality personnel who wish to remain with us and become part of our team.

Our values of Caring, Respect, Quality, and Teamwork guide everything we do. As a dynamic and forward-thinking organization, Lakeside Healthcare Group Stamford offers primary care services to the people of Stamford and its surrounding villages. With a patient population of over 31,000, we are a large practice that thrives on the challenges presented by a busy practice environment.

Job Responsibilities

To ensure adequate administrative coverage within the team at Lakeside Surgery Sheepmarket Stamford, this role requires providing administrative support in a courteous, efficient, and effective manner.

The successful candidate will project a positive and friendly image to patients and other visitors, either in person or via telephone. Key responsibilities include:

  • Maintaining a thorough knowledge of all practice procedures.
  • Working in accordance with established protocols.
  • Effective time management and prioritizing workload.
  • Creation of referral letters, general correspondence to patients and hospitals, and medical reports.
  • Liaison with Hospitals, ICB, and service providers.
  • Booking referral appointments, checking workflow on e-referral systems, and attaching referral letters electronically.
  • Liaising with patients via telephone.
  • Franking outgoing post and undertaking other tasks as requested by the line manager.

Additional Tasks

The duties may be varied from time to time under the direction of the Team Lead/Management team, dependent on current and evolving practice workload and staffing levels. This job description is not exhaustive and may be adjusted periodically after review and consultation.

You will also be expected to carry out any reasonable duties which may be requested from time-to-time.