Patient Care Coordinator
2 days ago
Job Summary:
The Patient Care Navigator will serve as the primary point of contact for patients, providing exceptional customer service and arranging appointments with the most suitable clinician to meet their needs. They will also offer guidance on available services and options.
This role will be based in the central call centre of The Lewisham Care Partnership and at practice sites for face-to-face services. The successful candidate will be expected to work in both settings.
Main Responsibilities:- Process and effectively signpost patients to the appropriate healthcare professional based on their presenting condition.
- Answer incoming phone calls, transferring calls or addressing caller requests appropriately.
- Process patient requests for appointments.
- Process repeat prescription requests.
- Initiate contact with and respond to requests from patients, team members, and external agencies.
- Enter read-code data on the Emis Web clinical system.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients' healthcare records as necessary.
- Direct requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team.
- Manage all queries efficiently.
- Carry out system searches as requested.
- Maintain a clean, tidy, and effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
Mission Statement: Each and every patient matters.
The Lewisham Care Partnership aims to provide high-quality healthcare in a responsive, supportive, courteous, and cost-effective manner. We will:
- Provide a service that puts patient welfare at the heart of all we do.
- Work within the framework of NHS Primary Care Services to provide professional medical, nursing, and other services that meet the identified needs of patients.
- Promote best practice through utilizing specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team.
- Nurture a culture that is innovative, forward-looking, and adaptable.
- Take into account the evidence provided by scientific and medical research in our treatment.
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