Reception Operations Manager

2 days ago


Leeds, Leeds, United Kingdom Britannia Hotels Full time

Britannia Hotels is proud to offer a challenging and rewarding role for a skilled Reception Operations Manager in our Leeds location.

Estimated Salary: £27,500 - £32,500 per annum, based on experience.

The successful candidate will be responsible for overseeing the smooth operation of the front office, ensuring that all guests receive a warm welcome and exceptional service. They will also be responsible for training and developing the front office team, ensuring they have the skills and knowledge needed to excel in their roles.

Key Responsibilities:

  • Oversee the daily operation of the front office, ensuring all systems are running smoothly
  • Train and develop the front office team, ensuring they have the skills and knowledge needed to excel in their roles
  • Ensure that all guests receive a warm welcome and exceptional service

Requirements:

  • Excellent customer service skills
  • Experience in managing a front office team
  • Knowledge of Opera would be advantageous

Benefits:

  • An attractive salary
  • Career development opportunities throughout the UK
  • Significant staff discount rates when staying at one of our 60 hotels in the UK
  • 50% discount off food and drink if staying at one of our hotels
  • Friends and family hotel stay discounts
  • Reduced membership at our Leisure clubs
  • Free meals on duty (when applicable)
  • Employee referral scheme
  • Free Uniform (if applicable to your role)
  • Up to 28 days holiday including bank holidays per annum
  • Auto enrolment pension scheme

We are an equal opportunities employer and require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website.



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