IT Operations Manager

3 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: IT Operations Manager

About the Role:

We are seeking an experienced IT Operations Manager to join our team at Interface Recruitment UK. As a key member of our Information Systems department, you will be responsible for leading and managing the day-to-day delivery of IT Operational Support and Change Projects.

This is a hybrid role that bridges the gap between technical expertise and management skills. You will enjoy managing projects, problems, issues, risks, and technology in a fast-paced environment.

This role could suit a lead engineer with management traits and/or recent history as a quasi-IT manager who has not yet been provided with the title. It offers the chance to be rewarded with the official title and become a valued part of the management team.

Main Responsibilities:
  • Develop and implement effective IT systems and services while nurturing positive relationships with the customer base within the organization.
  • Provide leadership and operational management to the IS team, taking responsibility for the management and development of the team.
  • Implement service standards, develop common systems and processes, and deliver change projects based on industry best practices.
  • Ensure that IT Operations are efficient, effective, and can adapt to changing circumstances.
Requirements:

To be successful in this role, you will need:

  • Previous IT Operations experience within a fast-paced environment.
  • A proven track record of supervising or managing, motivating and developing an effective IT support team in a complex environment.
  • In-depth experience of providing IT support (1st, 2nd, and 3rd tier) and the processes associated with it.
  • In-depth experience of managing Cyber and IT security risk and the importance of systems hardening to safeguard business systems.
  • A strong understanding of all aspects of service delivery with a working knowledge of ITIL.
Benefits:

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience. In addition, we provide:

  • A comprehensive benefits package including pension scheme, life insurance, and health insurance.
  • Ongoing training and development opportunities to help you grow in your career.
  • A dynamic and supportive work environment with a talented team of professionals.


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