Customer Success Advocate

4 days ago


Newport, Newport, United Kingdom One PoS Ltd Full time

Do you have what it takes to become a Customer Success Advocate at our company? We are looking for a talented individual to join our team, providing exceptional customer service and driving business growth.

You will be responsible for delivering high-quality technical support to our customers, identifying opportunities to upsell and cross-sell our products and services. You will also contribute to our on-call rota, providing out-of-hours support when needed.

About the Role
  • Deliver exceptional customer service, responding to customer inquiries and resolving issues efficiently.
  • Develop strong relationships with customers, understanding their needs and concerns.
  • Identify opportunities to upsell and cross-sell our products and services.
Requirements
  • At least 1 year+ experience in a 1st Line Technical Support role.
  • Excellent communication and sales skills.
Benefits
  • A competitive salary of up to £23,000 per annum.
  • The opportunity to work in a hybrid environment, from home and in the office.
  • An attractive benefits package, including pension and holiday entitlement.


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