Customer Service Team Lead

1 month ago


Newport, Newport, United Kingdom Olleco Full time
Company Overview

At Olleco, we strive to deliver exceptional customer service and account management. As a Customer Service Team Lead, you will play a vital role in shaping the performance of our depot sales and customer service team.

Job Description

We are seeking a full-time, permanent Customer Service Team Lead to work 8.00 pm Monday to Friday. The successful candidate will assist the Customer Service Manager with support and supervision of the depot sales and customer service team.

This is an exciting opportunity for someone who enjoys delivering outstanding customer service and account management. You will be responsible for:

  • Delivering exceptional customer service and account management
  • Supporting the Customer Sales Manager in shaping the performance of the customer service team
  • Ensuring the customer service team completes their daily tasks on time
  • Providing training, support, and supervision to the customer service team
  • Using business intelligence and data to optimize team performance


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