Heritage Estate Director
1 month ago
At Aldourie Castle Estate, we are committed to creating an unparalleled experience for our guests. With a 200-year vision for the Scottish Highlands, we strive to deliver landscape-scale conservation and regeneration that enables nature to heal, grow, and thrive.
Aldourie Castle, nestled on the banks of Loch Ness, is a historic gem within our collection of unique places to stay. This timeless elegance and breathtaking natural surroundings make it an unrivaled blend of heritage, luxury, and exclusivity.
The RoleWe seek a highly motivated and ambitious Heritage Estate Director to lead our hospitality team in delivering exceptional guest experiences. The ideal candidate will possess a passion for hospitality, a deep understanding of exclusive use and/or high-end hospitality management, and a commitment to upholding our estate's heritage.
- Lead the Castle Team and exemplify outstanding leadership skills.
- Develop a team of exceptional hosts who provide warm and friendly service at every touch point.
- Manage daily operations to ensure high-quality service standards are consistently met.
- Coordinate exclusive events, private stays, and retreats that showcase our estate's uniqueness.
- Uphold the estate's heritage by collaborating with WildLand on conservation efforts.
- Own the Castle Sales and Marketing plans in partnership with the Sales & Marketing Team.
- Create bespoke guest itineraries that cater to individual preferences.
- Handle budgeting, reporting, and operational planning with precision.
- Ensure health and safety compliance across the castle and grounds.
- Collaborate with local vendors to provide premium guest services.
- Represent Aldourie Castle Estate and WildLand's values in all interactions.
To succeed in this role, you must have:
- Leadership: A proven track record as a respected team leader.
- Luxury Market Hospitality Experience: Proven experience in a luxury hotel or estate, with a focus on guest and concierge service as well as operational management.
- Guest Relations: Excellent communication skills to interact with guests and address their needs professionally.
- Results Oriented: Highly effective leadership and guest experience delivery of strategic and operational goals.
- Problem-solving: Ability to manage issues quickly and effectively in a high-pressure environment.
- Organisation: Strong multitasking abilities and attention to detail in a fast-paced setting.
- Event Support: Experience assisting in the coordination of events, ensuring smooth execution.
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, along with a range of benefits that include health insurance, retirement plan, and paid time off.
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