Heritage Estate Director

1 month ago


Inverness, Highland, United Kingdom Aldourie Castle Estate Full time
About Aldourie Castle Estate

At Aldourie Castle Estate, we are committed to creating an unparalleled experience for our guests. With a 200-year vision for the Scottish Highlands, we strive to deliver landscape-scale conservation and regeneration that enables nature to heal, grow, and thrive.

Aldourie Castle, nestled on the banks of Loch Ness, is a historic gem within our collection of unique places to stay. This timeless elegance and breathtaking natural surroundings make it an unrivaled blend of heritage, luxury, and exclusivity.

The Role

We seek a highly motivated and ambitious Heritage Estate Director to lead our hospitality team in delivering exceptional guest experiences. The ideal candidate will possess a passion for hospitality, a deep understanding of exclusive use and/or high-end hospitality management, and a commitment to upholding our estate's heritage.

  • Lead the Castle Team and exemplify outstanding leadership skills.
  • Develop a team of exceptional hosts who provide warm and friendly service at every touch point.
  • Manage daily operations to ensure high-quality service standards are consistently met.
  • Coordinate exclusive events, private stays, and retreats that showcase our estate's uniqueness.
  • Uphold the estate's heritage by collaborating with WildLand on conservation efforts.
  • Own the Castle Sales and Marketing plans in partnership with the Sales & Marketing Team.
  • Create bespoke guest itineraries that cater to individual preferences.
  • Handle budgeting, reporting, and operational planning with precision.
  • Ensure health and safety compliance across the castle and grounds.
  • Collaborate with local vendors to provide premium guest services.
  • Represent Aldourie Castle Estate and WildLand's values in all interactions.
Key Requirements

To succeed in this role, you must have:

  • Leadership: A proven track record as a respected team leader.
  • Luxury Market Hospitality Experience: Proven experience in a luxury hotel or estate, with a focus on guest and concierge service as well as operational management.
  • Guest Relations: Excellent communication skills to interact with guests and address their needs professionally.
  • Results Oriented: Highly effective leadership and guest experience delivery of strategic and operational goals.
  • Problem-solving: Ability to manage issues quickly and effectively in a high-pressure environment.
  • Organisation: Strong multitasking abilities and attention to detail in a fast-paced setting.
  • Event Support: Experience assisting in the coordination of events, ensuring smooth execution.
Competitive Salary and Benefits

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, along with a range of benefits that include health insurance, retirement plan, and paid time off.



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