Junior IT Service Desk Analyst
24 hours ago
We are seeking a highly skilled and professional Junior IT Service Desk Analyst to join our team at Summit Recruiters. As a technical support specialist, you will play a pivotal role in ensuring smooth operations of our service desk.
Main Responsibilities:- Provide top-notch technical support to users via various channels, resolving issues and escalating when necessary.
- Analyse recurring issues, collaborating with IT teams to implement permanent solutions.
- Manage hardware and software assets, coordinating with procurement teams.
- Deliver exceptional customer service, exceeding user expectations.
- Collaborate with IT teams and participate in cross-functional projects.
- Bachelor's degree in Information Technology or related field (certifications a plus).
- Proven experience in IT service desk or similar role.
- Strong understanding of service desk principles and incident management.
- Proficient in troubleshooting hardware, software, and networking issues.
- Familiarity with IT service management frameworks (e.g., ITIL).
- A competitive salary of £25,000 - £30,000 per annum based on location and experience.
- Opportunity for career development and progression within the company.
- Full training provided to ensure your success in the role.
- Free parking available for employees.
- Excellent pension scheme and other financial benefits.
- 25 days holiday rising with service, allowing you to maintain a healthy work-life balance.
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