Junior IT Service Desk Analyst

24 hours ago


Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time
Job Summary:

We are seeking a highly skilled and professional Junior IT Service Desk Analyst to join our team at Summit Recruiters. As a technical support specialist, you will play a pivotal role in ensuring smooth operations of our service desk.

Main Responsibilities:
  1. Provide top-notch technical support to users via various channels, resolving issues and escalating when necessary.
  2. Analyse recurring issues, collaborating with IT teams to implement permanent solutions.
  3. Manage hardware and software assets, coordinating with procurement teams.
  4. Deliver exceptional customer service, exceeding user expectations.
  5. Collaborate with IT teams and participate in cross-functional projects.
Requirements:
  1. Bachelor's degree in Information Technology or related field (certifications a plus).
  2. Proven experience in IT service desk or similar role.
  3. Strong understanding of service desk principles and incident management.
  4. Proficient in troubleshooting hardware, software, and networking issues.
  5. Familiarity with IT service management frameworks (e.g., ITIL).
What We Offer:
  1. A competitive salary of £25,000 - £30,000 per annum based on location and experience.
  2. Opportunity for career development and progression within the company.
  3. Full training provided to ensure your success in the role.
  4. Free parking available for employees.
  5. Excellent pension scheme and other financial benefits.
  6. 25 days holiday rising with service, allowing you to maintain a healthy work-life balance.


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Full time

    Job Title: Junior IT Service Desk AnalystLynx Recruitment is seeking a Junior IT Service Desk Analyst to join their IT team based in Northampton. The ideal candidate will have at least 6 months of experience in a similar role, with basic IT skills and excellent communication abilities.This is an exciting opportunity for a motivated individual to provide...


  • Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

    Start Your IT Career Journey as a Junior Service Desk AnalystWe are seeking a talented and ambitious individual to join our team as a Junior IT Service Desk Analyst. This exciting opportunity allows you to develop your skills and expertise in a dynamic environment.About the Role:In this position, you will provide technical support to users, manage hardware...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    We are seeking a highly skilled Junior IT Service Desk Analyst to join our team in Northampton!This is an exciting opportunity to work with a large service user base, providing technical support and resolving issues to enhance service delivery.As a Junior Service Desk Analyst, you will play a critical role in ensuring smooth operations of our service desk,...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    Junior IT Service Desk Technician RoleWe are looking for an enthusiastic and detail-oriented Junior IT Service Desk Technician to join our client's IT team in Kettering. As a junior member, you will assist senior technicians in providing first- and second-line support, escalating complex issues when necessary.Your primary responsibilities will include...


  • Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

    Fast-Track Your Career as a Junior IT Helpdesk ExpertSummit Recruiters is looking for a skilled and motivated individual to join our team as a Junior IT Service Desk Analyst. This exciting opportunity allows you to develop your skills and expertise in a fast-paced environment.About the Job:In this role, you will be responsible for providing technical support...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    Job DescriptionWe are seeking a skilled IT Service Desk Analyst to join our team. As a key member of the Operations team, you will be responsible for answering phone calls and managing open tickets alongside the 1st line team, assisting the 2nd line team with escalations and providing support remotely, and managing open tickets within SLA, and maintaining...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd is seeking a well-established Construction company based in the Northampton area to fill the role of Junior IT Service Desk Support Analyst.The successful candidate will provide technical support to end-users, ensuring the smooth operation of IT systems and maintaining high levels of user satisfaction.Below are the key requirements for...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd is seeking a Service Desk Analyst to join their Construction company's IT team in Northampton. This is an exciting opportunity to work with a dynamic team and contribute to the smooth operation of our clients' IT systems.The successful candidate will possess excellent communication skills, basic IT skills, and a minimum of 6 months in a...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd is seeking a Junior Service Desk Analyst to join their IT team in the Northampton area. As a well-established Construction company, we strive for high levels of user satisfaction and smooth operation of IT systems.The ideal candidate will provide technical support to end-users, ensuring seamless interaction with our office environment....


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    We are recruiting a Junior Service Desk Analyst to support our IT team in Northampton. In this role, you will be responsible for delivering exceptional technical assistance to our employees, ensuring that our IT systems operate efficiently and effectively.About the RolePrior experience in a Service Desk or helpdesk environment is preferred but not...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    We are looking for a motivated and detail-oriented Junior Helpdesk Analyst to join our IT team in Northampton. In this role, you will provide technical support to employees, resolve technical issues, and work collaboratively with the IT team to implement new technologies.The estimated salary for this position is £26,000- £32,000 per year. Key...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    As a Junior IT Service Desk Analyst at CV-Library, you will be responsible for providing technical support to users, managing incidents, and improving service delivery.This is an excellent opportunity for a motivated and organized individual to join our team and contribute to the success of our business.You will work closely with our IT teams to resolve...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    Job OverviewLynx Recruitment Ltd is seeking a highly motivated and experienced Junior IT Service Desk Analyst to join their team in Northampton.This role offers an exciting opportunity for a talented individual to provide technical support to end-users, ensuring seamless operation of IT systems and delivering exceptional customer satisfaction.The ideal...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd is seeking a talented individual to fill the role of Junior IT Service Desk Support Analyst with a well-established Construction company based in Northampton.As a key member of the IT team, you will be responsible for providing technical support to end-users, ensuring the seamless operation of IT systems and delivering exceptional...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    Lynx Recruitment Ltd is seeking a skilled Junior Service Desk Analyst to join their Construction company's IT team in Northampton. The ideal candidate will possess basic IT skills and customer service experience.The role involves providing technical support to end-users, ensuring the smooth operation of IT systems. Key responsibilities include:Resolving...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    We are recruiting for a Junior IT Service Desk Analyst to join our client's IT team in Northampton. As a key member of the team, you will be responsible for providing technical support to end-users, ensuring the effective operation of IT systems and delivering high levels of customer satisfaction.The ideal candidate will have a strong understanding of basic...


  • Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

    Enhance Your Skills in a Fast-Paced Junior IT Service Desk RoleWe are seeking an enthusiastic and innovative individual to join our team as a Junior IT Service Desk Analyst. Based in the Northampton area, you will play a pivotal role in ensuring smooth operations of our service desk.Job Summary:This highly professional recruiter has created an additional...

  • Help Desk Technician

    18 hours ago


    Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

    Are you an ambitious and innovative Junior IT Support Specialist looking for a new challenge in Northampton or the surrounding area? We are seeking a highly motivated individual to join our team as a Junior IT Support Specialist, providing technical assistance to users via various channels and collaborating with IT teams on cross-functional...


  • Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

    We have an exciting opportunity for a highly skilled and enthusiastic Junior IT Support Specialist to join our team in Northampton. As a Junior IT Support Specialist, you will play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery.About the Role:Work closely with IT teams to...


  • Northampton, Northamptonshire, United Kingdom CV-Library Full time

    Are you a motivated and organized Junior IT Service Desk Analyst looking for a new exciting challenge in Northampton?We are seeking a highly skilled candidate to join our team as a Junior Service Desk Analyst, providing technical support to users via various channels, resolving issues and escalating when necessary.The successful candidate will work with a...