IT Service Desk Professional

1 day ago


Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

Fast-Track Your Career as a Junior IT Helpdesk Expert

Summit Recruiters is looking for a skilled and motivated individual to join our team as a Junior IT Service Desk Analyst. This exciting opportunity allows you to develop your skills and expertise in a fast-paced environment.

About the Job:

In this role, you will be responsible for providing technical support to users, analysing recurring issues, and managing hardware and software assets. You will work closely with our IT teams to ensure the smooth operation of our service desk.

Key Responsibilities:
  1. Respond to user queries and resolve technical issues via various channels.
  2. Identify and analyse recurring issues, working with IT teams to implement solutions.
  3. Coordinate the management of hardware and software assets with procurement teams.
  4. Deliver exceptional customer service, meeting user expectations.
  5. Participate in cross-functional projects and collaborate with IT teams.
Requirements:
  1. Bachelor's degree in Information Technology or related field (certifications a plus).
  2. Proven experience in IT service desk or similar role.
  3. Strong understanding of service desk principles and incident management.
  4. Proficient in troubleshooting hardware, software, and networking issues.
  5. Familiarity with IT service management frameworks (e.g., ITIL).
What We Offer:
  1. A competitive salary of £28,000 per annum, based on location and experience.
  2. Opportunity for career development and progression.
  3. Full training provided.
  4. Free parking.
  5. Excellent pension + other financial benefits.
  6. 25 days holiday rising with service.


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