Front Desk Ambassador
1 week ago
Company Overview
Holiday Inn Northampton is a leading hotel in the region, offering a unique blend of comfort and convenience to our guests. Our team is dedicated to providing exceptional service and ensuring that every guest has an unforgettable experience.
Salary
The estimated annual salary for this role is around £20,000 - £25,000, depending on experience.
Job Description
We are seeking a skilled Front Desk Ambassador to join our team. As a key member of our front office team, you will be responsible for ensuring that all guests receive a warm and welcoming experience. Your duties will include:
- Providing exceptional customer service to all guests
- Responding to guest inquiries and resolving issues promptly
- Assisting with room assignments and check-in/check-out processes
- Maintaining accurate records and reports
- Collaborating with other departments to ensure seamless operations
Required Skills and Qualifications
To succeed in this role, you will need:
- A previous background in hospitality or customer-facing roles
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Familiarity with MS Office and other technology tools
Benefits
We offer a comprehensive rewards package, including:
- Annual Conference Event and Awards
- Apprenticeships and career development opportunities
- Robust benefits, including discounts and free access to our Leisure Clubs
- A 24/7 Employee Assistance Line for mental health and wellbeing support
Next Steps
If you are passionate about delivering exceptional customer service and have a proven track record in a similar role, we encourage you to apply. A member of our team will contact you to discuss the opportunity further and answer any questions you may have.
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