IT Service Desk Professional

1 day ago


Northampton, Northamptonshire, United Kingdom CV-Library Full time

As a Junior IT Service Desk Analyst at CV-Library, you will be responsible for providing technical support to users, managing incidents, and improving service delivery.

This is an excellent opportunity for a motivated and organized individual to join our team and contribute to the success of our business.

You will work closely with our IT teams to resolve technical issues, analyze recurring problems, and develop effective solutions.

  1. Service Delivery: Focus on delivering exceptional customer service, meeting user expectations, and maintaining high-quality service standards.
  2. Troubleshooting: Analyze technical issues, identify root causes, and implement permanent solutions.
  3. Communication: Develop strong relationships with internal stakeholders, providing clear and concise information to support incident resolution.
  4. Collaboration: Work collaboratively with IT teams, participating in cross-functional projects to drive service improvement.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Free parking at our office location.
  • An excellent pension scheme and other financial benefits.
  • 25 days holiday rising with service.


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