Junior IT Helpdesk Analyst

1 day ago


Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

Start Your IT Career Journey as a Junior Service Desk Analyst

We are seeking a talented and ambitious individual to join our team as a Junior IT Service Desk Analyst. This exciting opportunity allows you to develop your skills and expertise in a dynamic environment.

About the Role:

In this position, you will provide technical support to users, manage hardware and software assets, and collaborate with IT teams to ensure the smooth operation of our service desk.

Key Responsibilities:
  1. Offer technical assistance to users via various communication channels.
  2. Analyse recurring issues, working with IT teams to find long-term solutions.
  3. Coordinate the management of hardware and software assets with procurement teams.
  4. Provide excellent customer service, meeting user expectations.
  5. Participate in cross-functional projects and collaborate with IT teams.
Requirements:
  1. Bachelor's degree in Information Technology or related field (certifications a plus).
  2. Proven experience in IT service desk or similar role.
  3. Strong understanding of service desk principles and incident management.
  4. Proficient in troubleshooting hardware, software, and networking issues.
  5. Familiarity with IT service management frameworks (e.g., ITIL).
What We Offer:
  1. A highly competitive salary of £29,000 per annum, based on location and experience.
  2. Opportunity for career development and progression.
  3. Full training provided.
  4. Free parking.
  5. Excellent pension + other financial benefits.
  6. 25 days holiday rising with service.


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