Junior IT Helpdesk Analyst
1 day ago
Start Your IT Career Journey as a Junior Service Desk Analyst
We are seeking a talented and ambitious individual to join our team as a Junior IT Service Desk Analyst. This exciting opportunity allows you to develop your skills and expertise in a dynamic environment.
About the Role:In this position, you will provide technical support to users, manage hardware and software assets, and collaborate with IT teams to ensure the smooth operation of our service desk.
Key Responsibilities:- Offer technical assistance to users via various communication channels.
- Analyse recurring issues, working with IT teams to find long-term solutions.
- Coordinate the management of hardware and software assets with procurement teams.
- Provide excellent customer service, meeting user expectations.
- Participate in cross-functional projects and collaborate with IT teams.
- Bachelor's degree in Information Technology or related field (certifications a plus).
- Proven experience in IT service desk or similar role.
- Strong understanding of service desk principles and incident management.
- Proficient in troubleshooting hardware, software, and networking issues.
- Familiarity with IT service management frameworks (e.g., ITIL).
- A highly competitive salary of £29,000 per annum, based on location and experience.
- Opportunity for career development and progression.
- Full training provided.
- Free parking.
- Excellent pension + other financial benefits.
- 25 days holiday rising with service.
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