IT Support Specialist
5 days ago
Are you a motivated and innovative IT professional looking for a new challenge in the fast-paced service desk industry?
About the RoleThis highly competitive role offers a unique opportunity to work with a large service user base, providing technical support and assistance in various areas of Information Technology.
The ideal candidate will possess excellent communication skills, a strong understanding of service desk principles, and experience in incident management. Strong analytical and problem-solving skills are also essential for this role.
Key Responsibilities:
- Provide exceptional customer service, responding to queries and resolving issues in a timely manner.
- Analyse recurring issues, collaborating with IT teams to implement permanent solutions.
- Manage hardware and software assets, coordinating with procurement teams.
- Deliver high-quality technical support, exceeding user expectations.
- Collaborate with IT teams and participate in cross-functional projects.
About the Company
CV-Library is a leading job search platform that connects talented professionals with exciting career opportunities. As a Junior IT Service Desk Analyst, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
What We Offer
- A highly competitive salary of £30,000 - £40,000 per annum, depending on experience.
- Opportunities for career development and progression within the company.
- A comprehensive training program to enhance your technical skills and knowledge.
- Free parking and other employee benefits.
- A collaborative and supportive work environment.
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