IT Support Specialist

5 days ago


Northampton, Northamptonshire, United Kingdom CV-Library Full time

Are you a motivated and innovative IT professional looking for a new challenge in the fast-paced service desk industry?

About the Role

This highly competitive role offers a unique opportunity to work with a large service user base, providing technical support and assistance in various areas of Information Technology.

The ideal candidate will possess excellent communication skills, a strong understanding of service desk principles, and experience in incident management. Strong analytical and problem-solving skills are also essential for this role.

Key Responsibilities:

  1. Provide exceptional customer service, responding to queries and resolving issues in a timely manner.
  2. Analyse recurring issues, collaborating with IT teams to implement permanent solutions.
  3. Manage hardware and software assets, coordinating with procurement teams.
  4. Deliver high-quality technical support, exceeding user expectations.
  5. Collaborate with IT teams and participate in cross-functional projects.

About the Company

CV-Library is a leading job search platform that connects talented professionals with exciting career opportunities. As a Junior IT Service Desk Analyst, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

What We Offer

  • A highly competitive salary of £30,000 - £40,000 per annum, depending on experience.
  • Opportunities for career development and progression within the company.
  • A comprehensive training program to enhance your technical skills and knowledge.
  • Free parking and other employee benefits.
  • A collaborative and supportive work environment.


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