Technical Support Specialist
13 hours ago
Are you a motivated and organized Junior IT Service Desk Analyst looking for a new exciting challenge in Northampton?
We are seeking a highly skilled candidate to join our team as a Junior Service Desk Analyst, providing technical support to users via various channels, resolving issues and escalating when necessary.
The successful candidate will work with a large service user base that needs support in many elements of Information Technology. As a key member of our team, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery.
- Incident Management: Resolve technical issues efficiently, collaborating with IT teams to implement permanent solutions.
- Asset Management: Manage hardware and software assets, coordinating with procurement teams to ensure seamless day-to-day functions.
- Critical Thinking: Analyze recurring issues and develop effective solutions, implementing changes to improve service delivery.
- Effective Communication: Deliver exceptional customer service, exceeding user expectations through clear and concise communication.
- A Bachelor's degree in Information Technology or a related field (certifications a plus).
- Proven experience in IT service desk or a similar role.
- Familiarity with IT service management frameworks (e.g., ITIL).
- Strong analytical skills and ability to troubleshoot complex technical issues.
- A £25,000 - £30,000 per annum salary package.
- An opportunity for career development and progression within our company.
- Free parking at our office location.
- Excellent pension scheme and other financial benefits.
- 25 days holiday rising with service.
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