Junior IT Operations Analyst

5 days ago


Northampton, Northamptonshire, United Kingdom CV-Library Full time

We are seeking a highly skilled Junior IT Service Desk Analyst to join our team in Northampton


This is an exciting opportunity to work with a large service user base, providing technical support and resolving issues to enhance service delivery.

As a Junior Service Desk Analyst, you will play a critical role in ensuring smooth operations of our service desk, focusing on incident management and asset management.

  1. Incident Resolution: Resolve technical issues efficiently, collaborating with IT teams to implement permanent solutions.
  2. Asset Management: Manage hardware and software assets, coordinating with procurement teams to ensure seamless day-to-day functions.
  3. Continuous Improvement: Analyze recurring issues and develop effective solutions, implementing changes to improve service delivery.
  4. Customer Service: Deliver exceptional customer service, exceeding user expectations through clear and concise communication.
Key Requirements:
  • A Bachelor's degree in Information Technology or a related field (certifications a plus).
  • Proven experience in IT service desk or a similar role.
  • Familiarity with IT service management frameworks (e.g., ITIL).
  • Strong analytical skills and ability to troubleshoot complex technical issues.
Benefits:
  • A £25,000 - £30,000 per annum salary package.
  • Opportunities for career growth and professional development within our company.
  • Free parking at our office location.
  • An excellent pension scheme and other financial benefits.
  • 25 days holiday rising with service.


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