Technical Support Specialist

5 days ago


Northampton, Northamptonshire, United Kingdom Summit Recruiters Full time

Enhance Your Skills in a Fast-Paced Junior IT Service Desk Role

We are seeking an enthusiastic and innovative individual to join our team as a Junior IT Service Desk Analyst. Based in the Northampton area, you will play a pivotal role in ensuring smooth operations of our service desk.

Job Summary:

This highly professional recruiter has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-functional projects as well as the day-to-day functions of a busy service desk.

Key Responsibilities:
  1. Provide technical support to users via various channels, resolving issues and escalating when necessary.
  2. Analyse recurring issues, collaborating with IT teams to implement permanent solutions.
  3. Manage hardware and software assets, coordinating with procurement teams.
  4. Deliver exceptional customer service, exceeding user expectations.
  5. Collaborate with IT teams and participate in cross-functional projects.
Requirements:
  1. Bachelor's degree in Information Technology or related field (certifications a plus).
  2. Proven experience in IT service desk or similar role.
  3. Strong understanding of service desk principles and incident management.
  4. Proficient in troubleshooting hardware, software, and networking issues.
  5. Familiarity with IT service management frameworks (e.g., ITIL).
What We Offer:
  1. A highly competitive salary of £27,500 per annum, based on location and experience.
  2. Opportunity for career development and progression.
  3. Full training provided.
  4. Free parking.
  5. Excellent pension + other financial benefits.
  6. 25 days holiday rising with service.


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