Technical Support Specialist
5 hours ago
Company: CV-Library
Location: Northampton, UK
Salary: Up to £36,000 per annum
Job Overview
This role offers a unique opportunity to develop your technical skills and progress your career in the IT industry. As a Technical Support Specialist, you will provide customer support, technical demonstrations, and product testing to a diverse clientele.
You will work closely with our pre-sales and solutions teams to understand customer requirements and provide tailored solutions.
The ideal candidate will have a strong understanding of networking protocols, LINUX, and scripting languages such as Bash, Python, or JavaScript.
Key Responsibilities- Provide technical support to customers via phone, email, and in-person
- Conduct technical demonstrations and product testing
- Work closely with pre-sales and solutions teams to understand customer requirements
- Develop and maintain technical documentation
- Strong understanding of networking protocols, including TCP/IP and Ethernet
- Proficiency in using command-line interfaces for system configuration and basic networking tasks
- Knowledge of scripting languages such as Bash, Python, or JavaScript
- Familiarity with the Windows OS and ecosystem
- UK Government Security Clearance
- Comprehensive training and guidance to build expertise in cyber security
- Opportunities for growth into Solutions Architect or Sales Engineering roles
- Discretionary yearly bonus (up to £3,000)
- Full-time, permanent contract
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