Technical Support Specialist

5 hours ago


Northampton, Northamptonshire, United Kingdom CV-Library Full time
Job Title: Technical Support Specialist
Company: CV-Library
Location: Northampton, UK
Salary: Up to £36,000 per annum

Job Overview

This role offers a unique opportunity to develop your technical skills and progress your career in the IT industry. As a Technical Support Specialist, you will provide customer support, technical demonstrations, and product testing to a diverse clientele.

You will work closely with our pre-sales and solutions teams to understand customer requirements and provide tailored solutions.

The ideal candidate will have a strong understanding of networking protocols, LINUX, and scripting languages such as Bash, Python, or JavaScript.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Conduct technical demonstrations and product testing
  • Work closely with pre-sales and solutions teams to understand customer requirements
  • Develop and maintain technical documentation
Requirements
  • Strong understanding of networking protocols, including TCP/IP and Ethernet
  • Proficiency in using command-line interfaces for system configuration and basic networking tasks
  • Knowledge of scripting languages such as Bash, Python, or JavaScript
  • Familiarity with the Windows OS and ecosystem
  • UK Government Security Clearance
Benefits
  • Comprehensive training and guidance to build expertise in cyber security
  • Opportunities for growth into Solutions Architect or Sales Engineering roles
  • Discretionary yearly bonus (up to £3,000)
  • Full-time, permanent contract


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